BeforeBricks is hiring a customer support and admin assistant to join its team remotely.
About BeforeBricks BeforeBricks is a fast-growing architectural design and planning company serving homeowners, landlords, and developers across the UK. We help clients navigate the planning process with clarity, speed, and professionalism. Our mission is to make quality architecture more accessible — and we’re building a remote-first team to help us get there.We’re now hiring a Customer Service Rep to help us deliver an exceptional experience to every client — from first enquiry to project delivery.
About the Role
This is a key support role that connects our sales, architectural, and project management teams — keeping everything running smoothly behind the scenes. You’ll be the first point of contact for many clients and a reliable bridge between internal teams, councils, and external partners.
Your Responsibilities
- Responding to client emails with clarity and warmth - Assigning projects to architects and ensuring clients receive timely updates - Coordinating deadlines and ensuring smooth communication across architects, sales, clients, and local authorities - Sending quotes, invoices, follow-ups, and appointment confirmations - Chasing outstanding documents, client feedback, and reviews - Keeping internal trackers, folders, and project records organised and up to date - Supporting the team with admin, scheduling, and task tracking
What We’re Looking For
- Strong written communication skills – clear, professional, and friendly - Exceptionally organised with a great eye for detail and consistency - Calm, dependable, and proactive – you get things done without being chased - Self-motivated and comfortable managing your own workload remotely - Experience in admin, customer service, or project support (preferred but not essential) - People-first mindset – empathetic, patient, and solution-oriented - You have the right to work in the UK and a reliable remote working setup
What You’ll Get
- Fully remote position – work from anywhere in the UK - A supportive and collaborative remote-first culture - Pension contributions and company benefits - Clear path for progression and more responsibility over time - A chance to shape the future of a modern, ambitious architectural brand - Competitive salary based on experience Posted: 20 June 2025 Salary: Based on experience
BeforeBricks is hiring a customer support and admin assistant to join its team remotely.
About BeforeBricks BeforeBricks is a fast-growing architectural design and planning company serving homeowners, landlords, and developers across the UK. We help clients navigate the planning process with clarity, speed, and professionalism. Our mission is to make quality architecture more accessible — and we’re building a remote-first team to help us get there.
About the Role This is a key support role that connects our sales, architectural, and project management teams — keeping everything running smoothly behind the scenes. You’ll be the first point of contact for many clients and a reliable bridge between internal teams, councils, and external partners.
Your Responsibilities
Responding to client emails with clarity and warmth
Assigning projects to architects and ensuring clients receive timely updates
Coordinating deadlines and ensuring smooth communication across architects, sales, clients, and local authorities
Sending quotes, invoices, follow-ups, and appointment confirmations
Chasing outstanding documents, client feedback, and reviews
Keeping internal trackers, folders, and project records organised and up to date
Supporting the team with admin, scheduling, and task tracking
What We’re Looking For
Strong written communication skills – clear, professional, and friendly
Exceptionally organised with a great eye for detail and consistency
Calm, dependable, and proactive – you get things done without being chased
Self-motivated and comfortable managing your own workload remotely
Experience in admin, customer service, or project support (preferred but not essential)
People-first mindset – empathetic, patient, and solution-oriented
You have the right to work in the UK and a reliable remote working setup
What You’ll Get
Fully remote position – work from anywhere in the UK
A supportive and collaborative remote-first culture
Pension contributions and company benefits
Clear path for progression and more responsibility over time
A chance to shape the future of a modern, ambitious architectural brand
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